Frequently Asked Questions
Everything you need to know about your professional grooming gear.
Do you offer professional discounts for licensed barbers?
Yes, we offer exclusive pricing for industry professionals. Please create an account and upload a copy of your barbering or cosmetology license to be approved for our Pro-Tier discounts.
How long does shipping take for heavy equipment like barber chairs?
Standard tools and consumables ship within 3-5 business days. Larger furniture items, such as barber chairs and stations, are shipped via freight and typically arrive within 7-14 business days.
What is your return policy on shears and clippers?
For hygiene reasons, we only accept returns on unused clippers and shears in their original, sealed packaging within 30 days. If a product is defective, it is covered under our 1-year limited warranty.
Are the electrical tools compatible with international voltages?
Most of our cordless clippers are dual-voltage (110-240V), but corded models are typically 110V for the North American market. Please check the product specifications page before purchasing.
Can I track my order once it has been placed?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Do you provide sharpening services for blades and shears?
While we do not provide in-house sharpening, we sell a wide range of replacement blades and can recommend certified sharpening partners upon request.